FAQ's
We have gathered the most common questions to us for your reading and convenience.
1. What is Zapmicro?
Zapmicro is a neutral VOIP online shopping site that carries Asterisk compatible hardware.
2. What services do you offer?
Products
- Asterisk Compatible Hardware
Services
- Customer Support via Email, Chat, Voice * free
- Asterisk Consultation * with fees
- Basic Asterisk card setup and installation * free
- Asterisk Troubleshooting and Technical Support * with fees
3. What is the difference between ZMA100 and X100?
ZMA100p Card
- Has 1 year warranty
- Currently is under limited production
- has good voice quality
X100p Card
- no warranty
- standard, in terms of voice quality
- a lot of stocks currently
- We replace each product for free if it's broken upon receipt
4. What are your payment methods?
We accept:
- Credit cards (purchase cost below $1500)
- Wire transfer
- TT
- Check payment
- Online Checks
- Paypal
*Shipment comes after payment.
5. Do you offer PayPal payment or wire transfers?
Yes.
6. What are your shipping rates?
Please visit our website and try to make a mock order to estimate shipping cost.
Shipping costs are based on location and volume.
7. When will I expect to receive the product?
You may pay for expedite shipment at extra cost. Regular shipping takes a maximum of 7 business days inclusive of product testing and order approval.
8. Do you ship products even outside US?
Yes we do.
9. Is there insurance for the shipment of the products?
There is 0.3% charge for insurance for the shipment of products that weigh more than 5kgs.
10. Is there a warranty?
All Zapmicro 4 port and 8 port FXO cards have 2 years warranty.
11. How can I have my products replaced?
Please contact our offices in China/ US for return orders for Zapmicro asterisk cards.
Office in China: Rm 715, No 500, South Xiang Yang Road 200031, Shanghai China
Tel: 800-276-4390 , 9am to 6pm GMT+08:00 (China Standard Time)
International Tel: 352-353-6062
Office in US: 2063 N Lecanto Hway, Lecanto, FL
Tel: 800-276-4390 , 9am EST to 6pm EST
International Tel: 352-353-6062
- Return Policy. Zapmicro will replace all items (Zapmicro asterisk-compatible PCI cards) returned by the reseller within 30 days upon purchase. Valid returns include but not limited to valid product defects. Zapmicro charges .3% insurance fee for shipment more than 5000g. Returns of non-defective hardware inside of 30 days are assessed a 15% restocking fee. Zapmicro will accept no returns of non-defective items (Zapmicro asterisk-compatible hardware) beyond 30 days. All shipping charges will be waived for any "defective on arrival" items reported to the support department within 30 days of invoice.
12. Are your cards compatible with PCI2.2? PCI2.1?
Yes, Zapmicro cards are compatible with PCI2.2 and PCI2.1
13. Do you offer Digium products too?
No.
14. How can I install the PCI card?
Please visit the Downloads tab for installation guides.
Also, you may contact our technical support department for basic installation assistance.
15. Where will the product be delivered from?
The product will be delivered from China. We would like our customers to be able to save in terms of shipping. We can ship from 2 locations, China and US.
16. How can I become your reseller?
Please visit our website or email us at sales@zapmicro.com
You would have to sign and send the agreement to us to get our distributor pricing.
17. Do you offer discounts?
Zapmicro offers discounts as part of quarterly marketing strategies. Please visit our website www.zapmicro.com occasionally to watch out for discounts and promos.
18. What is ZMA400? X100?
ZMA400p – 4 ports board
X100p – 1 port board
19. Can I test your product before actually buying?
Zapmicro guarantees quality. If you are not satisfied with the performance of the product, we accept returns for defective items.
20. Is there a phone number I can contact you?
Yes, please contact our customer service officers using our toll free number 800-276-4390 (North America) or our international number 352-353-6062.
21. What are your business hours?
Our business hours are from 9am to 6pm EST (for US office) and 9am to 6pm GMT +08:00 (for Shanghai Office).
22. How can I contact you?
Email: support@zapmicro.com ; sales@zapmicro.com
Tel: 800-276-4390 , 9am EST to 6pm EST
International Tel: 352-353-6062
Chat: Zapmicro Live Chat at www.zapmicro.com
23. How long have you been in this business?
Zapmicro is part of a conglomerate of companies in the US that have been in the internet industry for almost a decade. |
